Saturday, March 08, 2025 • 8:00 am–9:00 am • German Suite
Some days, everything seems to run perfectly smoothly, and every customer and pet is happy. Some days, not so much. None of us were born with a pair of golden scissors in our hands or perfect businesspeople; mistakes happen. It’s never been about being perfect and not making mistakes; it’s about learning from those mistakes and being just a little better tomorrow than we were today. In this class, we’ll talk about some real-life mistakes that Chris will own up to and how she learned not to make them again. We’ll also cover some that were just witnessed, with names changed to protect the innocent. Time permitting, we’ll even brainstorm some tricky issues attendees might be having now. Remember, making mistakes simply means that you are learning faster!