Saturday, March 08, 2025 • 3:30 pm–4:30 pm • German Suite
Groomers are faced with multiple inquiries and personalities when offering a service to the public. Is your salon set up for success to handle these “delusional” requests? “Can you fit her in today? Is my dog done yet? Why so expensive? Can I pick up after hours? Don’t poodle my doodle!” We hear these comical and frustrating requests often. In this seminar you will learn how to go from “Customer Servant” to “Customer Service” by structuring your salon to be prepared for whatever delusional demands clients can come up with. Key Takeaways for Attendees: Clients are not the enemy. They simply need their dog groomed and some take more boundaries and professional handling than others. It’s not personal, it’s business!