Sunday, March 09, 2025 • 10:00 am–11:30 am • Italian Suite
While most people we deal with are compassionate, loyal, fun, and responsible, there are times when we are challenged by customers who may see things differently than we do, especially when it comes to their pet’s care and hygiene. In fact, there are stories where clients are threatening (or successfully) suing their pet care providers for haircuts that didn’t turn out the way the pet parent envisioned or worse, if there is an accidental injury to the pet during grooming procedures. During this session, Joe will share some stories and recommendations to limit the chances of this happening to you. Strengthening your client messaging to protect yourself and offer your clients choices that everyone wins is the goal takeaway from this session.