Friday, March 07, 2025 • 8:00 am–9:00 am • Italian Suite
The customer journey starts before they enter through your door and doesn’t end until days after their pet is brought back home. In this seminar we will discuss three parts of the customer journey and how to enhance their experience to lead to 5-star reviews! From before they schedule an appointment until days after they bring their pet home, the way we attract, engage, and follow up with our clients can determine if a customer will return to your business, refer a friend, or refrain from using your business. We will discuss how your online presence can and will attract the ideal client, how to prepare your customer service team to create a lasting impression, and how to get your clients to share their experience with others. Your business and bottom line will grow from having a great customer service plan in place.